Q: If I place an order online, how long does it take to get the serial number?
The time it takes to process your online order will usually be under 1 minute. The time it takes for you to receive your registration information depends on how long it takes for the automated email to get to your system once it leaves our system. You should use your real email address. Anonymous email services such as hotmail.com, yahoo.com, etc. are subject to additional checking and require manual processing. Manual processing is usually completed within 24 hours, 48 on weekends and holidays.
Note: if you are an AOL user please make VERY SURE you are able to receive non-AOL email. Check keyword MAILCONTROL on AOL. Many people have this set as "Allow email from all AOL members. Block email from all others." Unfortunately, if you have it set up this way, there is no way for us to email a serial number to you because it will be blocked by AOL. The original serial number will be sent by orders@bmtmicro.com
Q: Can I order by fax or by mail instead of online?
Yes, our order service BMT Micro will accept orders
by fax or mail. Please see the Purchase page for the product you are
interested in for details.
Yes, our order service BMT Micro will accept orders
by phone. Please see the Purchase page for the product you are interested
in for details.
Q: Do you accept purchase orders?
Sorry, no.
Q: Can I buy your software at a store?
No, sorry. We sell only directly to end users, not through resellers or stores. This is another way we keep our prices down.
Q: How much is $19.95 (US) in my country's currency?
Currency exchange rates change daily. We recommend using google to find a currency conversion site, and look up what $19.95 (US) is in your country's currency today. This is the amount you will be billed on your credit card statement if you order today.
Q: What is sent to me when I place an order?
Normally, you will have downloaded and tested the 30-day free trial
version of the software. ( There is no charge for the 30-day free trial.
All you need to do is download it from our web page, install it, and
try it out for 30 days. )
When you purchase software from us, we email a serial number to
your email address. The email also includes instructions on how to enter
the registered name and serial number into the program to turn trial
mode restrictions off. Be sure to save a copy of the email in case
needed in the future (we recommend printing it).
NOTE: We send this email to the email address you have specified
- please double check to be sure the email address is correct when placing
your order.
If you are an AOL user please make VERY SURE you
are able to receive non-AOL email. Check keyword MAILCONTROL on AOL.
Many people have this set as "Allow email from all AOL members. Block
email from all others." Unfortunately, if you have it set up this
way, there is no way for us to email a serial number to you because
it will be blocked by AOL. You have to be able to receive email from
orders@bmtmicro.com
RKS Software never, ever gives out customer information or email addresses in any manner. All information is kept strictly confidential. Our full privacy policy is here
Q: Why do you need my address?
Address verification protects you, and the merchant, in the case of
a stolen credit card. You know your address, but the thief may not.
Modern credit card authorization procedures now allow submission
of the credit card number, expiration date, billing address, and zip
code. The merchant knows instantly if the claimed billing address is
correct or not, and can decide whether to accept, reject, or further
verify the charge.
If you charge something and the merchant does not ask for your address,
including zip code, the merchant is not using current credit card authorization
techniques, and is not protecting you if a thief is trying to use your
stolen credit card.
Your billing information is required only for Credit Card verification,
and is never used for anything else.
Q: Will I get 'SPAM' if I give you my email address?
We never, ever give out or sell customer information or email addresses in any manner. We also will never send you an email unless it is in response to a question or email from you.
Q: Can I get the program on disk or CD?
We don't ship the program installation file on disk or CD. The program
installation file is always available by download from our web site.
Q: What if I have technical questions?
If you have technical questions, please send email to support@rkssoftware.com before placing your order. We want to be sure the program works for you before you place your order. Technical support is provided free of charge by email during the 30 day evaluation period, and for 60 days after the date of purchase.
Q: I already purchased it once - I just need an upgrade. What do I do?
If you have lost your original registration
information (name and serial number) please use our
Serial Number Lookup Request form.
Please see the download page of the product you are inquiring about for details on how to upgrade or update your copy.
Note: if you are an AOL user please make VERY SURE you are able to receive non-AOL email. Check keyword MAILCONTROL on AOL. Many people have this set as "Allow email from all AOL members. Block email from all others." Unfortunately, if you have it set up this way, there is no way for us to email a serial number to you because it will be blocked by AOL. You have to be able to receive email from rkssoftware.com
Q: I already purchased, but I lost my copy. What do I do?
If you have lost your original registration
information (name and serial number) please use our
Serial Number Lookup Request form.
Please see the download page of the product you are inquiring about for details on how to upgrade or update your copy.
Note: if you are an AOL user please make VERY SURE you
are able to receive non-AOL email. Check keyword MAILCONTROL on AOL.
Many people have this set as "Allow email from all AOL members. Block
email from all others." Unfortunately, if you have it set up this
way, there is no way for us to email a serial number to you because
it will be blocked by AOL. You have to be able to receive email from
rkssoftware.com
Q: I have purchased the program, but the serial number I received is not being accepted.
Make sure the serial number you are entering is for the correct application.
Check the notification you received from RKS Software, which will give
the product name and the platform (i.e. 16-bit or 32-bit). Then check
the program About box under Help...About, and see if the information
there matches the serial number notification that you have received.
The entry under Your Name should be entered exactly as spelled in
the notification you received from RKS Software, including
capitalization and punctuation. If the registered name
in the notification has periods, enter them in the serial number dialog.
If the registered name in the notification has no periods, then do not
enter periods in the serial number dialog.
In some cases we will change the licensing mechanism, and a new serial number
will be needed. This is an unfortunate necessity today, because of software
piracy and file sharing.
In this case, please use our
Serial Number Lookup Request form to
request a new serial number.
Q: I lost the email with my serial number. How do I get it back?
If you have lost your original registration information (name and serial number) please use our Serial Number Lookup Request form.
Q:: What about the 16-bit (Windows 3.1) versions? Where can I order these?
We no longer sell or support 16-bit (Windows 3.1) versions of any products.
Q:: What about support for older versions of Windows?
In general if the version of Windows is still in common use, and if it still supported by Microsoft, we will attempt to support it in our software. Just because a version of our software currently supports a particular version of Windows, does not guarantee that new versions of our software will do so. Your best course, if you intend to stay with an outdated copy of Windows is to keep a backup copy of the installation program for our software.
Q: Can I use this program on my desktop and my laptop?
If you are the primary user of both computers, you may purchase one
copy and install it on both of your computers.
Just enter the registered name and serial number we send you after
purchase into both installations.
Q: Do you have quantity discounts?
Please send email to sales@rkssoftware.com for information on quantity discounts.
Q: What about different versions of Windows or future versions of Windows?
What we are offering for sale is a license to use the specific version of our product that you are now using, on the specific version of Windows you are now working with, with the specific hardware you are now using. This is not a guarantee that it will work for you on a different version of Windows. This is not a guarantee that it will work with a future version of Windows, or even that we will release an upgrade of the product for a future version of Windows. There is also no guarantee that if we do release an upgrade it will work for you with your specific hardware/software arrangement. We provide the 30-day free trial period specifically so that you can test the software on your particular hardware and software setup - including your current version of Windows. Finally, we do not provide technical support for transferring the product to a different version of Windows. We do not offer technical support for switching operating systems without a new purchase. If you previously purchased and used the software on Windows XP, Windows 98, etc, and you will be needing technical assistance for installing or using the product on on a new operating system (i.e. Vista), then you will need to make a new purchase. See also the FAQ entitled What about support for older versions of Windows
Q: What if I switch computers and the product no longer works?
We do not guarantee that any product will work with anything besides the exact hardware and software that you are using now. What we are offering for sale is a license to use the specific version of our product that you are now using, on the specific version of Windows you are now working with, with the specific hardware you are now using. If you switch computers, you are allowed to transfer the software to the new computer but you must delete it from the old computer, but this is not a guarantee that the software will perform as expected on the new computer and hardware. We do not provide technical support for transferring the software to a new computer. See also the FAQ above about switching to different versions of Windows. We provide the 30-day free trial period specifically so that you can test the software on your particular hardware and software setup.
Q: (For MightyFax owners) What if I change modems? Will my fax software still work?
We do not guarantee that our fax software will work with anything besides the exact hardware and software that you are using now. What we are offering for sale is a license to use the specific version of our product that you are now using, on the specific version of Windows you are now working with, with the specific hardware you are now using. Our fax software works with a wide variety of modems, but there is no guarantee that it will work with any specific modem. We provide the 30-day free trial period specifically so that you can test the software on your particular hardware and software setup - including your current version of Windows. We do not provide technical support for transferring MightyFax to a different version of Windows.
We use BMT Micro to process your orders. They are one of most respected software registration and order-taking firms, delivering reliable and safe online transactions. On-line ordering is carried out completely within your Web Browser, using industry standard Secure Socket Layer (SSL) encryption to protect your credit card information. With today's encryption technology, sending your credit card number to a Secure Server over the Internet is as safe as using your credit card in a restaurant, or placing an order over the telephone.
Q: What is your license agreement?
Our license agreement for all RKS products is here
Q: What is your refund policy
RKS Software will refund the purchase price within 30-days of purchase if you are not satisfied with the software.
Q: Will there be a Windows Vista version of your [fill in the black] software product?