Very important: If you are currently using the program and are experiencing technical problems, doing two things will greatly speed up the support process. In your email, (1) fully describe the problem and (2) be sure to include the information provided when you click Help > Configuration Information on the MightyFax main menu.
Timeframe: Technical support is provided free of charge by email during the 30 day trial period, and for 60 days after the date of purchase.
Before ordering: Please do email support with any questions you have before placing your order, and be sure to take advantage of the 30 day free trial. We want to be sure the program works for you before you place your order.
Incompatibilities: Technical Support will try their best to solve your problem; but please be aware that, in a certain number of cases, we are simply unable to get MightyFax to work with a particular combination of modem + hardware + software + phone lines + remote fax. If you have tried all of our standard solutions and are still unable to either send or receive faxes reliably, the equipment is possibly just incompatible with MightyFax. In this case, we might be unable to suggest anything new for you to try. This is why we choose to allow a 30 day trial period where the software is fully functional. We encourage you to take the full 30 days to fully try MightyFax out before purchasing.
Lost serial number or new computer: If you have lost your original registration
information (name and serial number) please use our
Serial Number Lookup Request form to request a new serial number
Upgrading or updating: Please see the download page for details on how to upgrade or update your copy.
Ordering or purchasing questions: For order related questions, please visit the purchase page, and also our general FAQ page which answers many common questions about ordering, serial numbers and so forth. If you still have an order related question, please send an email to sales@rkssoftware.com